Return and Refund Policy

Thank you for shopping at KS Creative Outlet!  We value your satisfaction and want to make sure you have a positive shopping experience with us. Please read our return and refund policy carefully before purchasing.

Returns

We accept returns on most products within 7 days from receipt of purchase. To be eligible for a return, the following conditions must be met:

• The product must be in its original condition, unaltered, and unused.
• The product must be in its original packaging, including all accessories and documentation.
• Proof of purchase, such as an order number or receipt, is required.

Non-Returnable Items

Certain items are non-returnable. These include, but are not limited to:

• Personalized or customized products.
• Digital downloads, including software and gift cards.
• Perishable goods, such as food items.

Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at kscreativeoutlet152@gmail.com to request a return authorization.
• Pack the item securely in its original packaging and include all accessories and documentation.
• Ship the item to the address provided by our customer support team.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product. In such cases, we will provide a prepaid return label.

Refunds

Refund Eligibility

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. We will issue a refund if the return meets our eligibility criteria. Refunds can be issued in the following ways:

1. Original payment method: If your payment was made by credit card, debit card, or another electronic payment method, your refund will be credited to the same account.
2. Store credit: In some cases, we may offer store credit as an alternative to a monetary refund.

Refund Processing Time

Refunds will be processed within 1 business day after the return has been received and approved. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at kscreativeoutlet152@gmail.com

Amendments to the Policy

We reserve the right to update or modify our Return and Refund Policy at any time. Any changes will be posted on our website, and the date of the last update will be indicated at the top of the policy.

Please review our Return and Refund Policy regularly to stay informed about any changes or updates.

By making a purchase from KS Creative Outlet you acknowledge that you have read, understood, and agreed to our Return and Refund Policy.

KS Creative Outlet
kscreativeoutlet152@gmail.com